New York City Housing Authority

Welcome to NYCHA Metrics

NYCHA is committed to a new level of transparency, public participation, and collaboration with our stakeholders. You can use our data to take a look at the Authority's performance. This information will be updated monthly. Simply mouse over each chart to see a more detailed dataset. Here you will find information on many facets of NYCHA, such work orders listed by public housing development, Section 8 occupancy, rent collection levels and more.

We welcome your comments. Please click here to send us your feedback.

This chart shows how many NYCHA apartments are occupied or available to move into. It also indicates “non-dwelling” units that may be under renovation or not for residential use.
This chart shows how many apartments are rented by people with Section 8 vouchers.

Service Level Performance (Days) by Trade

Trade Prior Year Current Above/Below Target
Bricklayer 14 28
Carpenter 55 63
Electrician 24 36
Exterminator 4 7
Glazier 43 21
Maintenance 6 13
Painter 67 53
Plaster 120 62
Plumber 35 49
Roofer 16 32
Vendor 413 136
This chart shows the average number of days it takes different types of NYCHA workers to complete a repair. You can compare current wait times to last year’s and see if NYCHA is meeting its service response goal.

Service Level Performance (Days) by Repair Category

Category Prior Year Current Trend
COMPACTOR 3 7
DOOR 8 19
INTERCOM 7 15
LEAKS 4 11
MILDEW 5 9
PUBLIC SPACE LIGHT 15 24
ROOF FAN 8 18
Reports NYCHA’s repair requests response rate measured in days by service category. Currently, NYCHA responds to repair request within 10 days and the response rate has improved as compared to the same time period in the previous year.