New York City Housing Authority

Welcome to NYCHA Metrics

NYCHA is committed to a new level of transparency, public participation, and collaboration with our stakeholders. You can use our data to take a look at the Authority's performance. This information will be updated monthly. Simply mouse over each chart to see a more detailed dataset. Here you will find information on many facets of NYCHA, such work orders listed by public housing development, Section 8 occupancy, rent collection levels and more.

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This chart shows how many NYCHA apartments are occupied or available to move into. It also indicates “non-dwelling” units that may be under renovation or not for residential use.
This chart shows how many apartments are rented by people with Section 8 vouchers.

Service Level Performance (Days) by Trade

Trade Prior Year Current Above/Below Target
Bricklayer 16 24
Carpenter 53 61
Electrician 9 33
Exterminator 4 5
Glazier 19 25
Maintenance 4 11
Painter 50 64
Plaster 82 63
Plumber 30 48
Roofer 21 16
Vendor 285 151
This chart shows the average number of days it takes different types of NYCHA workers to complete a repair. You can compare current wait times to last year’s and see if NYCHA is meeting its service response goal.

Service Level Performance (Days) by Repair Category

Category Prior Year Current Trend
COMPACTOR 4 5
DOOR 8 17
INTERCOM 8 14
LEAKS 5 9
MILDEW 7 10
PUBLIC SPACE LIGHT 10 18
ROOF FAN 15 22
Reports NYCHA’s repair requests response rate measured in days by service category. Currently, NYCHA responds to repair request within 10 days and the response rate has improved as compared to the same time period in the previous year.